GCash reminds users of its official support channels amid rising scam threats

GCash reminds users of its official support channels amid rising scam threats.

Photo from GCash

The e-wallet service reiterates that it has three legitimate ways to get help.

Three official channels available for users needing help

As scammers continuously cause harm, we must know where to seek proper help.

For GCash, these are its only OFFICIAL GCash Help Center channels:

• In-App Help Center - This is your fastest, most secure route. Just open your GCash app and tap Help Center or chat with Gigi to guide you through real-time fixes like reporting a lost SIM, handling wallet upgrades, or checking up on a payment.
• Visit the Official Help Center Online - For step-by-step guides or to submit a formal help ticket, go straight to help.gcash.com. (Always double-check the URL to make sure you're on the official site!)
• Call Our Hotline Numbers - If you are dealing with complex inquiries or concerns, dial 2882 or (02) 7212-999 [toll-free for Globe network users] or call via the Internet [for all other networks] to speak directly with a live, trained GCash support agent, available daily from 8:00 a.m. to 5:00 p.m. For urgent concerns like scams, fraud, lost or stolen phones, or unauthorized transactions, we also provide 24/7 support via these hotline numbers.

GCash will NEVER ask for your One-Time Password (OTP) or MPIN. No matter how convincing someone sounds, the moment they ask for these numbers, they are a scammer.

GCash will NEVER slide into your DMs on social media to fix a transaction, handle a complaint, or request personal information.

GCash customer service agents will NEVER ask for payment to resolve your concerns.

Stay safe, guys.