PLDT, Smart launch "world-class" integrated operations center

PLDT and its wireless unit Smart Communications established a facility that would focus on identifying areas affected by network outages.

PLDT Group

The new facility monitors network outages

The group's two-story integrated operations center houses its network teams. It is also equipped with network monitoring and multimedia conferencing facilities.

PLDT said the facility, which is operational 24/7, has a 30-meter-wide video wall displaying various network dashboards, which enables PLDT and Smart's network teams to immediately identify areas affected by service outages, and proactively reach out to impacted customers, especially in the event of disasters and calamities.

PLDT, government officials

PLDT Chairman Manuel V. Pangilinan said in a statement that establishing the "cutting-edge facility" reflects the group's commitment "to be at the forefront of innovation in the country."

With our investment in the PLDT-Smart IOC, which will oversee the operations and monitor the performance of the country's most extensive fiber infrastructure of PLDT and the wireless facilities of Smart, we are ensuring not only the topnotch experience of our customers on our network and with our services--we are also contributing greatly to helping the government realize its ambition to improve the country's digital infrastructure, making available the best of our technologies to put the Philippines at par with the rest of Asia and the world, Pangilinan added.

Present during the inauguration ceremony were National Telecommunications Commission (NTC) Special Assistant to the Commissioner Edgardo Cabarios, representatives from the Department of Information and Communications Technology (DICT) Undersecretary for Connectivity Angelo G. Nuestro, Assistant Secretary for Infostructure Wilroy Ticzon, DICT Director Paul Tuason, and DICT Executive Assistant Manuel Villa Jr., PLDT Chief Customer Advisor Noel C. Lorenzana, PLDT Network Head Eric S. Santiago and Smart Next-Generation Technology Solutions Advisor Joachim Horn.

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