Globe enters partnership with AWS to speed up Digital Transformation

Globe and AWS formed a partnership to improve their services in many key areas.

Globe CEO, Carl Cruz and Precious Lim, AWS Country Manager

Bringing better services for consumers

Globe Telecom (PSE: GLO) has announced a multi-year agreement with Amazon Web Services (AWS) to modernize its telecommunications and digital services.

The two leaders poses after the partnership

The partnership is focused on several key initiatives, according to the companies:

• Cloud Infrastructure Modernization: Globe will expand its cloud infrastructure, with investments aimed at improving disaster recovery and platform engineering to enhance network resiliency.
• Enhanced Customer Experience: The company plans to modernize its business-to-business systems and digital platforms, including adding new features for its GOMO brand and implementing more advanced consent management systems.
• Network Innovation: The collaboration will involve transforming Globe's network management systems and developing new solutions for SIM activation and porting.
• Real-time Operations: The agreement will enable real-time campaign management and data streaming, which Globe states will improve its ability to deliver targeted offerings to customers.
• Customer Experience AI-Led Transformation: Globe will invest in AI-powered solutions for customer management, including the development of a customer voicebot.

The agreement builds on Globe's existing use of cloud technologies to modernize its network and improve data security.

Customers today expect seamless digital experiences, and our strengthened partnership with AWS ensures Globe continues to deliver world-class connectivity and services, said Carl Cruz, President and CEO of Globe.

Precious Lim, Country Manager for AWS Philippines, stated, "We're excited to support Globe's ambitious digital transformation journey and help them deliver innovative services to millions of customers across the Philippines."

As part of the agreement, Globe will utilize a range of AWS services, including computing and storage, to advance its digital transformation initiatives.

For more information, visit the official Globe website.

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