Xiaomi opens first PH Exclusive Service Center in BGC

A few days back, Xiaomi Philippines opened its very first Exclusive Service Center in the Philippines to ramp up its after-sales program in the country.

Mi PH exclusive service center

The Exclusive Service Center of Xiaomi in the Philippines!

The Xiaomi Exclusive Service Center is located on the ground floor, Serendra Wing of Market! Market! in Bonifacio Global City.

According to the company, the new service center aims to provide its customers VIP treatment and a seamless experience starting from the purchase of the products and up to the time, after-sales support for the gadgets are needed.

Inside the service center

Just this year, the company claims that it has expanded its aftersales touchpoints. From 10 service centers last year, to opening 20 more sites nationwide; plus appointing 10 additional service centers to support Xiaomi products.

The company also established the Xiaomi Contact Center earlier this year to service the Philippines and the Americas.

Xiaomi said that its customers can look forward to more upcoming service initiatives in the Philippines. The brand added that it will also continue to strengthen after-sales service support.

Next year, the company will also add another Exclusive Center to support mobile, Artificial Intelligence of Things (AIoT), and ecosystem products.

Xiaomi will also launch an online customer service portal that will provide chat support with customer representatives and will allow them to check the status of their ongoing repairs; plus more exclusive service centers to open across key central cities in the country.  

The unwavering support of Xiaomi fans has been a crucial factor in our growth this year and we want to make sure we continue to deliver the best possible experience for them when it comes to their needs. The opening of this new exclusive center signals the start of more innovation when it comes to our customer service that we are aiming to bring to more Xiaomi fans nationwide, shared Joel Salera, Xiaomi Philippines Service Manager.

Customers who wish to avail of any after-sales services can simply drop by the Exclusive Service Center or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk.

A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case. For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.

Apart from the opening of the new service center, Xiaomi also announced its holiday promos in the country.

From November 13, 2021, to January 14, 2022, those who will purchase the Xiaomi 11T Series, Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 will get the Mi Bunny plushie along with more awesome freebies.

To know more about the promo, read here.