Globe urges subscribers to tap digital customer services amid COVID surge

Globe Telecom urged subscribers to use its digital channels amid reduced customer service manpower due to COVID infections.

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Customers urged to use Globe's digital channels

In a statement, the telco said some of its employees and vendor partners have contracted the virus or are forced to go on leave to take care of sick loved ones.

The telco giant asked for understanding from its customers during these trying times.

Even as we strive to maintain our service level standards, the reality is that our employees and partners are also human beings. They go through the same challenges as members of the community with rising infections, said Beck Eclipse, Globe Chief Customer Experience Officer.

Contactless channels of Globe

The group said it continues to enhance its contactless digital channels to ensure that essential services are up and available amid the surge in Covid cases. Upgrades are done regularly to introduce new features and ensure readiness to support customers.

We are encouraging our customers to utilize our digital channels in the safety of their homes. We continue to innovate on all our channels so we can serve them at this time when they need us most, added Eclipse.

Globe said its new GlobeOne app will have more features in the coming months.

Broadband subscribers, meanwhile, may tap its Globe At Home app to book a technician visit, view and pay their bills, upgrade their plan, and buy volume boost.

They may also report concerns through Globe’s Digital Assistant at 211 or (02)7-730-1000, or on Facebook Messenger.

A number of Globe stores will remain open to handle important transactions like plan application, upgrade, renewal, and reactivation; device pick-up, change ownership, change SIM, device return and replacement, bills payments, GCash cash-ins, and prepaid products.