LTO launches online complaint platform

The Land Transportation Office (LTO) recently rolled out its online complaint platform dubbed "Isumbong Mo Kay Chief" QR code, allowing the motoring public to immediately air their discontent with transportation authorities' services.

LTO's launch of an online complaint platform

"Isumbong Mo Kay Chief" QR code goes online

Using their smartphones, the agency said users can just scan the QR code deployed in LTO offices.

From here, a survey form will appear where the details of the complaint or suggestion will be entered that can be read directly by the LTO chief himself and will also be conveyed to the chiefs of the various agency districts.

There is also an option in the survey form regarding what the complaint is about such as slow service, rude employees, untidy LTO office area, or the presence of fixers.

Isa po ito sa mga inisyatibo ng LTO tungo sa mas epektibong pagseserbisyo sa taumbayan at sa mabilis na mga transaksyon lalo na't pursigido nating itinutulak ang full digitalization ng ahensya, LTO Chief Assistant Secretary Jose Arturo "Jay Art" Tugade said.

Tugade urges motorists to file their complaints using the online feedback mechanism platform.

This was initially launched at the Licensing Section of the LTO Central Office, East Avenue in Quezon City.

Source: LTO