PLDT, DILG, and BFP launch Unified 911 system

The system will be established in several areas to reduce language barriers.

Courtesy: PLDT

Ensuring help is only one call away

Philippine authorities, in partnership with PLDT Inc. (PLDT), through its corporate business arm PLDT Enterprise and ICT subsidiary ePLDT, Next Generation Advanced (NGA), and Next Generation Core Services (NGCS Inc.), have launched the Unified 911 system, which improves all existing 911 call handling and response capabilities.

BFP Chief Dir. Jesus Fernandez said the system will allow first responders to act faster, smarter, and with greater coordination.

The Unified 911 system integrates police, fire, medical, and rescue services into a centralized, technology-enabled platform linking national agencies with LGUs.

Upon launch, it features multiple reporting channels and platforms, live video streaming, and centralized data reporting, hosted on ePLDT’s Pilipinas Cloud. It will also feature GPS-based location tracking of callers and responders, geo-fencing, and integration of national and local agencies' CCTV systems.

By collaborating with the government, which includes our active engagement with the Private Sector Advisory Council (PSAC), PLDT is shaping a future where technology drives smarter governance, faster response, and stronger communities, said PLDT Chief Operating Officer Menardo G. Jimenez.

To reduce language barriers between callers and telecommunicators, the unified system shall be established in several strategic areas, particularly the National Command Center, the BFP Command Monitoring Center, major regional hubs in Cebu and Cagayan de Oro, and seven (7) satellite centers.

These efforts support the government’s mission to build resilient communities and protect lives through technology.

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