Samsung's Galaxy Note 7 is arguably the best phone we tested this year. However, it is facing major issue globally due to its alleged faulty batteries that may explode.
|The Galaxy Note 7|
Fortunately, Samsung knows how to handle this type of situations well. The company just issued an official statement that they have taken that incident report very seriously and they conducted a thorough investigation and found a battery cell issue.
As a result, the Korean tech giant will recall all the Samsung Galaxy Note 7 handsets globally and replace it with a new Note 7 in the coming weeks that won't have that type of serious issue anymore.
Here's the official statement of Samsung
"Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. We will provide further details on the process and timing of replacement as soon as possible.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”
So if you have a Note 7 right now, surrender it and have it replaced with a good brand new unit.