Just a little over a week ago, Samsung Electronics announced the global recall program for the Galaxy Note 7 as a precautionary measure from that controversial exploding battery cell issue.
|The Galaxy Note 7|
Since then, Samsung has been working hard to fulfill the replacement and reduce inconvenience to their customers. Then recently, the Korean Electronics giant emphasized the importance of exchanging the products even if there have been only a small number of unwanted incidents.
Safety is Samsung's priority
“Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible,” says DJ Koh, President of Mobile Communications Business, Samsung Electronics “We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience.”
Having said that, if you are one of the owners of the Note 7, you can replace your current phone with a new device based on local availability. Samsung is urging Note 7 users to contact the place where they ordered the handset or call the designated call center locally as soon as possible.