Not again, but safety first! After several unfortunate reports of flaming or exploding Galaxy Note 7 replacement units, Samsung Philippines urged every owner of that handset (including the replacement units) to turn it off and ask for a replacement or get a full refund.
|The Note 7 is the best phone in the world before this unfortunate issue|
Samsung Philippines will either replace it with the safe Samsung Galaxy S7 Edge and reimburse the difference in SRP or get a full refund of PHP 39,990.
We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note7. Because consumers’ safety remains our top priority, Samsung will ask all carrier and retail partners globally to stop sales and exchanges of the Galaxy Note7 while the investigation is taking place.
We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and participate in the local programs each market has prepared.
In case you got your device from a telco like Globe and Smart, owners should contact their operator hotlines or visit the nearest operator store to get a replacement or ask for a full refund.
For further clarifications and concerns, Samsung Philippines stated that they may call their customer Customer Care Hotline at +63 (2) 422-2111 or visit the Galaxy Note 7 exchange page now.