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Globe blocks record-high of 2.72 billion spam, scam texts in 2022

Globe said it blocked a record-high of 2.72 billion scam and spam messages in 2022.
Globe registers over 1.5M SIM cards!
File photo: Globe Telecom

Globe's efforts vs. text scams

In a statement, Globe said the number of scam and spam messages it blocked last year was more than double its 2021 record of 1.15 billion.

Our customers are our top priority so we do our best to ensure that they are protected from scammers and fraudsters. We will continue to invest in cybersecurity systems and work tirelessly to provide them with a safe and enjoyable online experience as we also take part in the full implementation of the SIM Registration Act, said Anton Bonifacio, Globe Chief Information Security Officer.

One of the country's major telco players also blocked 83.4 million bank-related spam messages last year. To achieve this, Globe partnered with major commercial banks and online retailers in the country to ensure quick and efficient information exchange for a more efficient response to spam and fraud SMS.

Blocking spam and scam messages continues to be a priority in Globe's cybersecurity strategy, allowing it to protect its customers even before the implementation of the SIM Registration Act.

With our relentless proactive blocking efforts and implementation of the new law, we are taking great strides in our campaign to end text fraud, Bonifacio said.

Globe has spent about USD 20 million (around PHP 1.09 billion) to step up its spam and scam SMS detection and blocking system. Its round-the-clock Security Operations Center filters out unwanted messages, including app-to-person and person-to-person SMS of international and domestic sources.

In an industry first, the telco has also started blocking person-to-person SMS with clickable URLs from all networks in September last year amid growing concern about the spread of scam and spam messages, specifically those that contain mobile users' full names.

In just two weeks, Globe blocked over 32.2 million scam and spam text messages with clickable links, or an average of 2.4 million SMS daily from September 28 to October 13, 2022.

The company has also deployed fraud and security chatbots to assist employees with privacy and cybersecurity-related concerns.

Globe customers are also regularly provided with relevant information through social media advisories about fraud, cybersecurity, and data privacy to boost awareness and help them protect themselves against these threats.

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