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Facebook's services began coming back online after a global outage!

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Facebook, WhatsApp, and Instagram went down around six hours but the services started coming back online.
Facebook's services began coming back online after a global outage!
File photo: Facebook

Possibly due to a DNS error?

Global users of social media platforms owned by Facebook experienced outages last Monday afternoon. But thankfully, services were restored during the day. In a post, Facebook explained that the company has been working hard to restore the users' access to their apps and services.

According to public statements from the three Facebook services, they are aware that some people are having trouble accessing our apps and products. They added, 

We're working to get things back to normal as quickly as possible, and we apologize for any inconvenience.

Outage tracking site Down Detector recorded thousands of reports for each of the services. Allegedly, Facebook's own website was not able to load at all for about one hour. Both Instagram and WhatsApp were accessible but they could not load new content or send messages.

On the other hand, the outage among these services is not yet clear. Several security experts quickly assumed that that a Domain Name System (DNS) problem is the possible root cause. 

Cisco's internet analysis division ThousandEyes posted on Twitter that its tests indicate the outage is because of an ongoing DNS failure. DNS can be simply explained as website names translated into IP addresses that can be read by a computer. 

During the outage, Facebook showed an error message, "Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can" while Instagram flashed a "5xx server error".

The social media giant tweeted just after 6:30 PM ET that its apps and services were beginning to work again.

Did you also have problems using Facebook or Instagram?

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