PLDT customers can now report concerns online

Customers now have a faster way to request support or report service issues with the improved PLDT Home Support Page.

File photo: PLDT logo

Improved PLDT Home Support Page

In a statement, PLDT said subscribers no longer need to call the hotline, queue in physical stores, or wait for a response on social media as they can already approach the company online.

Through PLDT Home’s Support website, customers can easily inquire about their bills, request after-sales support, file complaints, or report service issues.

Here's how to contact PLDT Home:

1. Go to https://pldthome.com/support

2. Choose a service (Track Status, Pay Bill, Clarify Bill Charges, Make an Aftersales Request, Report a Contractor, Report a Service Issue)

3. Follow the instructions and done.

Through this new self-service channel, we hope to provide our customers with faster, easier, and more convenient ways to get help for their concerns without having to call the hotline or wait in line in our physical stores. This is part of our commitment to elevate the quality of service that we deliver to our customers through technology and innovation. This is an assurance to our customers that we are here to help, said Jeanine Rubin, FVP and Head, Customer Experience Group at PLDT.

What do you guys think?