Here's how to easily troubleshoot your WiFi with Globe At Home

Learn how to easily fix a sluggish internet connection even if you are not techy.

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Troubleshooting Globe At Home

If you are experiencing internet problems, Globe At Home has shared basic WiFi troubleshooting techniques that can enhance your online experience.

The following steps can help resolve common internet problems for seamless connectivity.

Check your modem lights

If your modem's LOS (third light indicator) is red, that means there's no connection. And if your PON is green but blinking, this means there is no connection. This is your first step in determining whether the device is encountering problems.

Restart your modem

Restarting your modem can help refresh your connection and fix many minor issues. Wait for 30 seconds to allow your device to fully shut off before powering it up again.

Inspect your wires and cables

Loose or damaged cables can disrupt your internet connection. Ensure all wires are securely plugged in and have no visible damage.

Check your connection: 2.4GHz vs. 5GHz

Your modem provides two types of WiFi connections: 2.4GHz and 5GHz. If you’re close to the modem, opt for the 5GHz band. Otherwise, the 2.4GHz band provides a more stable connection.

Watch out for outages

Watch out for red lights on your modem, which indicate connection problems. Stay informed about any reported outages in your area. Connectivity may be disrupted by fiber cuts.

To find out connectivity problems, you may check your GlobeOne app for advisories. You may also report connection issues via the HELP section on the app.

Device management

Take a moment to consider the number of devices connected to your WiFi and the speed of your current plan. If you have multiple family members streaming, gaming, and working simultaneously, you might need to upgrade your plan to accommodate the increased demand.

To optimize your connection, try reducing the number of connected devices when possible. Also, there may be browser plug-ins slowing down your browsing experience. Additionally, selecting a plan that aligns with your family's needs is essential for smooth internet usage.

WiFi placement matters

The placement of your modem plays a significant role in signal strength. For best results, position it in a central location within your home away from thick concrete walls that can weaken the signal. Be mindful of potential interference from appliances operating on the 2.4GHz frequency, such as microwaves or cordless phones.

Unauthorized Devices

Security is paramount when it comes to your home network. Regularly check for unauthorized devices connected to your WiFi to ensure your bandwidth isn't being shared without your knowledge.

Also, keep in mind that regular maintenance can help prevent potential connectivity issues and avoid replacement charges.

Your home internet is the heartbeat of your digital life. It is essential to learn simple troubleshooting to unlock the full potential of your connected home. A little know-how goes a long way in creating a seamless online experience for you and your loved ones, said Abigail Cardino, VP Globe Broadband Business.

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