Maya Bank named PH's best bank

Despite the strengthened competition in the market, especially with the booming digital finance, Maya Bank has emerged as the top bank in the country, according to Forbes' 2025 survey.

File photo: Maya mobile app

The new best bank in PH

In a statement, the company said it was recognized as the best bank in the Philippines—its first time securing the top spot.

Forbes, in partnership with research firm Statista, surveyed more than 50,000 consumers across 34 countries to assess banks based on customer satisfaction and five weighted dimensions: trustworthiness, terms and conditions, customer service, digital services, and quality of financial advice.

Not just that, The Banker—a publication of the Financial Times—named Maya Bank the top-ranked digital bank in the Philippines in its inaugural Neobank Rankings, a global benchmarking of licensed digital banks based on asset strength, capital efficiency, and growth.

These global recognitions reflect our relentless focus on creating a digital banking experience that is simple, inclusive, and deeply trusted by our customers, said Shailesh Baidwan, Maya Group president and co-founder of Maya Bank.

Angelo Madrid, president of Maya Bank, said the group would continue making banking "more accessible and meaningful" for Filipinos.

These recognitions remind us that designing for inclusion—whether it's easier credit, better savings, or seamless digital access—can create real impact at scale, Madrid said.

The company said it was a key driver of its parent firm Maya's success in 2024, helping the group achieve profitability.

Its deposit base surged to PHP 39 billion, up 59 percent from the previous year, with its customer base reaching 5.4 million. Its credit portfolio also grew rapidly, with cumulative loan disbursements reaching PHP 92 billion and 100,000 credit cards issued—40 percent of which went to first-time cardholders.

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