Agora and FPT to expand AI adoption in Southeast Asia's and banking and financial sectors

This partnership is seen to enhance digital banking in the Philippines and across the region.

Agora x FPT

Improving banking experience in the region

Agora has entered into a partnership with FPT to expand artificial intelligence (AI) adoption across Southeast Asia’s banking and financial services sector.

The collaboration will combine Agora’s real-time engagement and conversational AI capabilities with FPT’s regional footprint and enterprise integration expertise to help financial institutions enhance customer engagement, streamline digital services, and improve operational efficiency.

• By combining Agora’s real-time conversational intelligence with FPT’s enterprise AI ecosystem, we enable banking and financial institutions to engage customers in a more natural, efficient, and reliable way—at scale, said Tony Zhao, CEO of Agora.

According to Bangko Sentral ng Pilipinas (BSP), digital bank transactions account for 57.4 percent of total monthly retail payment volume and 59 percent in value, reflecting Filipinos’ growing trust in using digital financial services.

BSP aims to increase the digitalization of retail payments to 60 percent to 70 percent by 2028.

By integrating Agora's Conversational AI (ConvoAI) and ultra-low-latency real-time communications (RTC) with FPT’s enterprise AI ecosystem to support key banking and financial use cases, including:

• Retail and corporate banking customer support
• Payments and account-related services
• Lending and credit lifecycle interactions
• Insurance onboarding, policy servicing, and claims assistance
• Cross-border and multilingual customer engagement

The joint solution enables banking and financial institutions to deploy AI-powered virtual assistants and human-in-the-loop advisory experiences that seamlessly combine real-time chat, voice, and video.

Moving forward, both companies plan to collaborate closely with regional banks, insurers, system integrators, and ecosystem partners to accelerate the adoption of enterprise-grade conversational AI and real-time engagement technologies across the region.

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