Xiaomi Philippines addresses POCO M3, Redmi 9T boot loop issue

Xiaomi PH told team GIZGUIDE that the boot loop issue for the POCO M3 and Redmi 9T is being addressed. Different teams are working to find a solution.

POCO M3, Redmi 9T dead boot issue being addressed according to Xiaomi PH

Xiaomi Philippines: We are working on fixing the POCO M3 and Redmi 9T dead boot issue

Redmi 9T

According to the information shared with us by Xiaomi Philippines, the company is aware of the current dead boot problem happening on select devices for both the POCO M3 and Redmi 9T. It said that multiple teams are working together to provide necessary support and assistance to those affected by the issue.

Customers who are experiencing the dead boot issue within the warranty period are encouraged to take note of the incident and contact Xiaomi via email or calls via the following channels from Monday to Friday from 9 AM to 6 PM:

Xiaomi Toll-free Hotline (PLDT/SMART) : 1-800-1312-0048 

Xiaomi Toll-free Hotline (GLOBE): 1-800-8386-5529

Xiaomi Customer Service Email: service.ph@xiaomi.com

Users with affected POCO M3 and Redmi 9T devices will be entitled to either a full repair, device exchange, or a full refund. POCO will also extend the existing warranty with an additional three months for all affected, repaired, and exchanged devices.

Xiaomi Philippines wants to make sure that its customers feel that their feedbacks are heard and prioritized. The company will be taking the matter seriously and will keep its customer base safe and satisfied.

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