Globe warns Filipinos and its subscribers about SIM swap scam modus

Globe issues a warning for customers to stay on high alert and spread the word about the SIM swap scam. What is this modus? Read on for more!

Globe issues a warning about the SIM Swap Scam modus

What is the "SIM Swap Scam"?

How do you know if you are a victim?

The SIM Swap Scam is a modus designed by fraudsters to gain access to an individual's financial accounts like bank account details, trading information, e-waller, and/or credit cards. The modus involves a victim who's been scouted and targeted for the scam. The fraudster will out the time to gather bank details, email addresses, online credentials, personal facts, and identification. Then they will get the mobile number registered with the bank for sending the One-Time Password.

The last step will be to take over the registered SIM. With this, Globe implores its subscribers to never share personal information like birth dates, anniversary dates, TIN, school or company ID, passport details, and other information on social media, as these may compromise a customer’s safety. Scammers and fraudsters may get the answer to your security questions from these details.

Furthermore, tougher and unique passwords are also a great move to protect your digital accounts. Make it a habit to change passwords regularly as well. If available take advantage of other authentication methods such as security keys, applications, or device prompts.

Victims of the SIM Swap Scam will experience a sudden loss of mobile signal. Notifications of so-called log-in attempts or activities are also received via email which the victim did not perform. This means your SIM card has been compromised.

Here's what you need to do if you are a victim

Here's what you need to do if this happens:

1. Immediately change password/PIN of bank and digital accounts

2. Monitor digital and financial accounts

3. Call Globe (211) or visit the nearest Globe Store to temporarily deactivate the line

4. Inform the concerned bank about the incident and report to concerned authorities

Globe Postpaid users may go to the new GlobeOne app under “Account Requests” or call 211 to request temporary line disconnection. Both postpaid and prepaid customers may go to the nearest Globe Store to recover their mobile number and get a SIM replacement.

Globe is also implementing stricter measures to prevent unauthorized SIM change. For replacement of lost SIM, this includes 24-hour SIM reactivation to allow a stronger customer verification. Also, a notarized affidavit of loss is mandatorily patterned with the banks which require the same document when replacing lost cards and other financial records.

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