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What is Grab's audio protect feature and how to enable it

OPPO
Infinix
This aims to ensure a safe ride.
How to activate Grab's audio protect feature

Grab's audio protect feature

Recordings are stored for days and then deleted if no reports are made.

Grab has been rolling out features to ensure the safety of its riders and partner drivers. This includes the "audio protect," which will play a vital role if there are reports made.

For instance, this feature was one of the basis of the company to conclude that there was no conclusive evidence to support the allegations of a student-passenger who accused a Grab driver of sexual assault.

Through audio protect, rides are automatically recorded as long as both the passenger and the driver enable it in-app. The recording will only commence when the ride starts and will end once the ride is completed.

Recordings are deleted after 10 days if no incident is reported. The files are inaccessible to users and drivers and are also encrypted and may be used only to settle an incident if needed.

In the event a safety-related incident occurs, the relevant audio file will be uploaded to the Grab system for review.

The feature is available in all Grab rides except for GrabShare.

How to enable audio protect on Grab:

  • Open the Grab app
  • Select Account
  • Select Safety Settings
  • Toggle the On button
  • Select Confirm

What do you think guys?

Source: Grab

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