Security Bank taps WIZ.AI for improved customer engagement powered by AI

This is part of the bank's efforts to modernize its system.

Courtesy: Security Bank

Enhancing banking processes and experience

Security Bank has partnered with tech company WIZ.AI to fuel its digital transformation agenda and enhance customer engagement through secure, scalable, conversational AI.

According to the bank, it will integrate WIZ.AI’s natural language processing (NLP) and voice automation capabilities to improve its efficiency, accuracy, and responsiveness while delivering more personalized customer experiences.

At Security Bank, our mission has always been to provide BetterBanking—a promise rooted in understanding our customers' needs and delivering solutions that make a real difference," said Balaji Vijayan, SVP and Retail and Business Banking Risk Management Head at Security Bank.

With this partnership, the official said Security Bank aims to improve its collection efficiency through seamless human-bot synergy.

Jianfeng Lu, founder and CEO of WIZ.AI. said the partnership "reinforces WIZ.AI’s commitment to empowering enterprises across Southeast Asia with secure, scalable, and truly human-like conversational AI."

The partnership forms part of Security Bank’s broader digital transformation roadmap, which prioritizes data-driven decision-making, operational efficiency, and the responsible adoption of new technologies to enhance customer experience.

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