How Globe ensures consistent service and daily network reliability

The telco is making efforts to provide connectivity across all parts of the country.

File photo: Globe x Starlink partnership

Recognizing efforts

Globe is shifting the connectivity conversation from peak speeds to the true measure of quality: Quality of Experience (QoE) and Quality of Service (QoS).

According to the telco, it has been focusing its network strategy on consistency, the ability to deliver stable, high-quality connections. This effort was recognized when the company received major accolades at Mobile World Congress (MWC) 2025 for network consistency, based on real-world data from user-initiated tests.

Globe has maintained its leadership in network consistency for nine consecutive quarters with Ookla.

This recognition also places Globe among the top selected Mobile and Fixed Operators in Southeast Asia to achieve national-level consistency awards across both fixed broadband and mobile networks.

Our focus remains on building a network that is resilient and designed around real experiences, said Carl Cruz, Globe President and CEO.

Globe is also making efforts to connect even communities in remote areas. In 2025, the company successfully reached 100 more Geographically Isolated and Disadvantaged Areas (GIDAs), pushing its national coverage to approximately 96 percent.

To address the remaining 4 percent, Globe recently finalized a partnership with Starlink to deploy Direct-to-Cell (DTC) technology.

A first in Southeast Asia, this allows standard LTE mobile phones to connect directly to satellites, acting as "cell towers in space." This ensures that even in "dead zones" or during natural disasters, when land-based towers might be compromised, essential communication remains active.

Globe said it also saw mobile data traffic grow to over 3,100 petabytes. To support this, it has deployed AI-ready, all-optical network infrastructure to improve energy efficiency while maintaining service quality.

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