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Samsung says internal glitch not a cause of "burnt" Galaxy S10 5G phone

After facing the Galaxy Fold issue, Samsung defended anew a case involving its new Galaxy S10 5G model. 
Samsung says internal glitch not a cause of "burnt" Galaxy S10 5G phone
Damaged Galaxy S10 5G

Isolated case? let's hope!

A South Korean smartphone consumer released a photo of a damaged Galaxy S10 5G model, which he claimed was burnt from malfunction.

Samsung, however, was quick to response, stressing "external impact" had caused the damage, shrugging off issues on a possible internal glitch.

But the smartphone owner, identified with his surname Lee, said he was not using the device when the incident happened.

My phone was on the table when it started smelling burnt and smoke soon engulfed the phone. I had to drop it to the ground when I touched it because it was so hot, Lee said.

He noted Samsung refused his request for a device refund worth USD 1,200.

The smartphone, launched just earlier this April, was Samsung's attempt to lead the race in 5G technology.

This was the first report Samsung received regarding the Galaxy S10 5G model, and has yet to be verified if an internal issue or an external impact caused the incident.

Samsung had also dealt with its Galaxy Note 7 in the past, which had a global recall due to exploding batteries.

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