Kantar survey: Subscribers satisfied with Globe telco services

The majority of Globe Telecom subscribers had a positive experience using the company's mobile and broadband services, data from market research firm Kantar showed.

File photo: Globe logo

Subscribers satisfied with Globe mobile, data services

The survey, with 1,200 respondents, claimed the majority of Globe subscribers provided the telco high satisfaction scores in terms of stability and consistency of its network. 

Globe President and CEO Ernest Cu said the positive responses only mirrored the group's efforts to improve its service across the country. 

The survey results validate the improvement efforts we have been implementing despite the many challenges of the pandemic, not to mention the several natural calamities the country has gone through in recent weeks. Ultimately, our customers will have the final say, Cu said.

Globe scored the highest mark in network reliability across the five regional areas with Visayas customers giving the best mark of 94 percent who are extremely reliable and somewhat reliable. Overall, Globe averaged 92 percent in the five areas surveyed.

Nine out of 10 respondents also responded "extremely satisfied" with their incoming and outgoing regular call and text experiences. 

Eight out of 10 respondents, meanwhile, said they were satisfied with the telco's mobile signal reliability and with their social media browsing usage. 

Their satisfaction and acknowledgment of the improvements they are experiencing is proof that the investments we've made are delivering the results we wanted.

A network that consistently delivers better connectivity means more satisfied customers, Cu said.

To recap, Globe allocated USD 1.2 billion (around PHP 63 billion) capex to improve its network in 2020 alone.

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