DTI: "No video, no refund" policy illegal

The Department of Trade and Industry (DTI) warned online sellers to not impose a “no video, no refund” policy, stressing it is illegal.

File photo: DTI logo edit

DTI warns online sellers

This illegal policy requires customers to video themselves opening their orders. Failure to do so, sellers will not replace nor refund customers despite reported faulty items.

DTI Assistant Secretary Amanda Nograles maintained that the no return, no refund, or exchange policy falls under deceptive, unfair, and unconscionable sales acts or practices, which is a violation of Republic Act 7394, also known as the Consumer Act of the Philippines.

Sa katotohanan, 'yung 'no return, no exchange' isa rin yan na ipinagbabawal ng DTI kasi karapatan ng consumer na pwede niyang ibalik 'yung item na nabili niya kapag ito ay depektibo. Kapag 'yung item ay depektibo, bukod sa ibalik yung item, may option din siya na humingi ng replacement o pwede rin siyang humingi ng full refund ng item na binili niya, pwede rin niyang ipa-repair, she said in a radio interview over the weekend.

The DTI official said the illegal policy is part of "deceptive sales acts," which can happen before, during, and after the purchase.

Source: GMA News