Globe: Our 640,000 customers experienced network improvements in June and July 2021

Telco player Globe today claimed that 640K of its customers have experienced significant improvement due to network builds in June and July 2021.

File photo of a cell tower in the Philippines

Have you felt the improvements?

According to the company, this is due company's installation of 199 new cell sites and the completion of at least 1,619 site upgrades during the months of June and July this 2021. Globe said that it has resulted in better call, text, and data browsing experience for more than 640,000 Globe customers in strategic towns and cities across the Philippines.

These areas include parts of Cebu, Bukidnon, Misamis Oriental, Cagayan, Nueva Ecija, Pangasinan, Negros Occidental, Iloilo, Tarlac, Zamabales, and Metro Manila. The company also said that its customers in Davao del Sur, Bulacan, Benguet, Rizal, Qurino, Cavite, Isabela, Bukidnon, Misamis Oriental, Capiz, Antique, Negros Oriental and Davao del Norte have reported an elevated customer experience.

The company is claiming that these builds made its affected customers enjoy a 100 percent improvement in downloading videos, web browsing, and speed of their connectivity while doing internet-related activities.

Globe also notes that due to those improvements, customer data usage has increased by as much as 100 percent in those areas.

We bring the latest technology and services through our network builds and modernization despite the challenges of the different quarantine protocols brought by the pandemic. By pushing for the strategic builds and site upgrades, we were able to address the demands for connectivity not only in highly urbanized areas but also new locations where our presence is equally needed, said Joel Agustin, Globe Senior Vice President for Program Delivery, Network Technical Group. 

Agustin is also claiming that the aggressive rollout and network build paved the way for an additional 349,000 plus new subscribers and new mobile data/internet users. He added that those customers have expressed good network experience with the company.

Globe told team GIZGUIDE that they have their own management team reporting the improved service and experience and this report is really based on customer feedback.

What do you guys think?