Funds returned to affected customers following unauthorized fund transfers among CIMB Bank users

The company assures its system remains secure.

File photo: CIMB Bank logo

Issue resolved

CIMB Bank Philippines has confirmed that unauthorized fund transfers occurred among some of its account holders on the night of April 26.

The advisory from CIMB Bank's official Facebook page

It was said early Sunday that the reversal of funds to customers has commenced.​ This afternoon, the digital bank confirmed that the issue has been resolved and all of those affected have had their funds returned.

We want to emphasize that our core banking system and customer data remain secure and uncompromised. Protecting your security continues to be our highest priority, CIMB Bank said.

In its latest statement, the bank did not provide an explanation as to why such an event happened. Still, it noted that it is taking all necessary steps to strengthen its systems further.

For any concerns or further assistance, contact CIMB Bank through its Customer Care hotline at #2462 or the "Need Help?" button on the CIMB Bank PH app.

Were you affected by this issue?

Source: CIMB Bank