Globe equips workforce with AI tools and training to boost productivity

More than 80 percent of employees now have access to AI productivity tools.

File photo: Globe Telecom HQ BGC

Building an AI-ready workforce

Globe is rolling out AI tools and training across its workforce as the technology reshapes how companies operate, aiming to give employees what they need to succeed in a workplace increasingly built around AI.

In a statement, the telco described this as a people-first strategy, one meant to build up its workforce so employees can work more efficiently, come up with new ideas faster, and deliver more value to both customers and the business.

Our goal is not simply to adopt new technologies, but to equip our people with the tools, skills, and confidence to thrive in an AI-enabled workplace. When our employees succeed, they create better experiences for our customers and stronger outcomes for the business, said Renato "Ato" Jiao, Chief Human Resource Officer.

Employees can also draw on an AI-powered knowledge platform built to simplify access to company policies, benefits, and other workplace resources. Globe has also rolled out employee-data-guided mentoring and upskilling programs, matching workers with learning opportunities suited to them, alongside secure AI tools that take routine tasks off employees' plates so they can spend more time on creative and judgment-driven work.

More than 80 percent of Globe's workforce now has access to AI productivity tools, and over 2,500 employees have gone through AI training programs. That investment has translated into more than 30 AI-powered tools and bots built by employees themselves, covering areas like procurement, quality assurance, customer engagement, data analytics, and network operations.

Globe says 84 percent of employees have seen a productivity boost as a result, cutting an average of three to four hours off their workweek through AI-assisted processes.

The payoff extends past internal productivity gains. Globe points to AI-powered quality audits that have cut costs and manual work, a procurement chatbot fielding roughly 1,500 questions monthly, and AI-driven personalization that has lifted both customer engagement and revenue. On the network side, the company says AI monitoring now catches faults with 90 percent accuracy and has cut service restoration time by 70 percent, evidence, Globe says, of how giving employees AI skills translates into better operations, better customer experiences, and stronger business results.

Globe said building a culture around ongoing learning and responsible use of the technology is what allows employees to apply AI in ways that improve teamwork, sharpen decision-making, and create real impact for customers, communities, partners, and shareholders.

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