Always-on: PayMaya boasts of reliable services with 99.9 percent uptime rate

Mobile wallet PayMaya assured its users that the platform would continue to deliver reliable services, especially now that Filipinos heavily rely on digital services amid the COVID-19 pandemic.

The "Don't pay cash, PayMaya!" slogan of the company

Minimal inconvenience due to downtimes

In a statement, PayMaya said its operations are "always-on", allowing its users to access and tap its digital services—like shopping online, transferring money, paying bills, buying load, among others.

Unlike other players, the PayMaya app's average monthly uptime rate stood at 99.9 percent from January to November.

When talking about customer-centricity, being always-on is first and foremost. Building trust in digital payments and financial services is critical. PayMaya's 99.9 percent uptime rate makes it easier for them to access safe and convenient cashless transactions anytime. That's why it is one of the major reasons that make PayMaya #TooGoodToBeNo2, said Pepe Torres, chief marketing officer, PayMaya Philippines.

PayMaya also noted that there is no need for users to wait for 24 hours to track their transactions as the app is equipped with a real-time transaction history feature.

Cashless has already become the preference for Filipinos today. More people are relying on our services to complete their everyday transactions. Thus, our top priority is to deliver a reliable service that our customers can count on–whenever they need it, Torres said. 

The mobile wallet's over 41 million users can tap its more than 380,000 digital touchpoints across the country to pay, add money, or cash out.