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GCash assures customers' accounts safe, urges users to register number for continued access

GCash reminded its users to be careful of fake news being associated with the platform.
File photo: GCash app

GCash accounts safe

The mobile wallet assured its customers that they do not have to worry as their accounts remain safe.

GCash and its parent company also encouraged users to register their SIM numbers which can help in the fight against scammers.

Telcos, who are the only ones authorized to handle SIM registration, will also never ask for GCash details, the company noted.

Kaugnay nito, giit din ng GCash na importanteng iparehistro ng mga users nila ang kanila mga SIM sa kani-kanilang telco provider bago ang deadline para hindi ma-deactivate ang kanilang numero at hindi maantala ang access sa kanilang e-wallet accounts na konektado rito, GCash noted.

For Globe users, registration can be done through https://new.globe.com.ph/simreg for prepaid users or sending "SIMREG" to 8080 for postpaid users.

A valid government-issued ID is also needed.

Kung sakali man na nais mong ilipat ang iyong GCash funds sa iyong bagong numero, kinakailangan din gumawa ng bagong GCash account na konektado sa iyong bagong numero at siguraduhin na fully verified ito. Tiyakin din na rehistrado na ang iyong bagong numero upang masiguro ang proseso ng pag-transfer ng pondo at maayos na pag-access sa iyong bagong GCash account, it explained.

On Tuesday, GCash was placed under maintenance after reports that some users lost their funds on the platform.

GCash said no hacking occurred and assured affected customers that the deduction will be returned within the day.

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