OnePlus offers lifetime warranty, discounts to address green line issue—but only in India for now

OnePlus says it will give lifetime screen warranty and discounts to customers affected by the green line issue, but this has a restriction.

File photo: OnePlus 8 Pro

The policy only applies in India for now

According to Android Authority, OnePlus announced that it is offering customers in India a lifetime screen warranty to users whose device is affected by the green line display problem.

We realize that this issue has caused a great deal of inconvenience to the affected users, and we apologize for it. In line with our unwavering commitment, we encourage users to visit the nearest OnePlus service centre for device diagnosis, and we will provide free screen replacement for all devices affected by the situation, OnePlus said in a statement. In light of the current situation, we are now offering lifetime screen warranty on all affected devices. Thank you for your understanding and support.

Aside from this, selected users may be also given an upgrade discount in case materials are not available for a screen replacement.

On select OnePlus 8 and 9 Series devices, we are also offering a voucher that will provide the user with a fair percentage of the device value to upgrade to a new OnePlus device, it said.

Citing Telegram user @docnok63, Android Authority also confirmed to OnePlus that it is offering affected owners of OnePlus 8 Pro, 8T, 9, and 9R a discount voucher to upgrade to a new OnePlus smartphone. Again, this is only in India.

There is also an incentive to opt for the India-exclusive OnePlus 10R, as the company is offering a further discount.

We have contacted OnePlus PH to clarify if the same policy will be applied in the Philippines.

This is a developing story. We will update this story as soon as we get a response from OnePlus PH.

What do you think about this?

Via: Android Authority